From site plan to reputation intelligence, automatically.
RepMonitor.Site converts shopping center site plans into living tenant rosters and continuously monitors reputation across Google, Yelp, Apple Maps, and Facebook — at the property and portfolio level.
- Centers monitored
- 1,840
- Tenants tracked
- 38.2K
- Reviews scanned / wk
- 412K
Unifies signals across the listings your tenants actually live on
The workflow
A pipeline built for shopping center assets — not generic listings.
Every step is purpose-built around how owners actually receive, store, and act on site plan and reputation data.
- STEP 01
Ingest the site plan
Upload a PDF, PNG, JPG, TIFF, or paste a leasing-brochure URL. We version every revision and monitor source URLs for changes.
- STEP 02
Extract suites & tenants
OpenAI Vision reads the plan: suites, square footage, vacancies, anchors, outparcels, multi-building layouts — reviewable in one screen.
- STEP 03
Match to live listings
Each tenant is reconciled against Google, Yelp, Apple Maps, Facebook, and its official site with high/medium/low confidence scoring.
- STEP 04
Monitor reputation
Ratings, review velocity, response rates, listing accuracy, and AI-detected operational themes — refreshed continuously.
Platform capabilities
An operating system for shopping center reputation.
Site plan extraction
Vision AI identifies suites, anchors, vacancies, outparcels, and multi-building layouts with a human-review accept/edit step.
Change detection
Continuous diff against uploaded files and leasing URLs surfaces move-ins, move-outs, rebrands, demising, and combinations.
Listing verification
Every tenant matched to GBP, Yelp, Apple Business Connect, and Facebook with NAP accuracy and presence checks.
Review intelligence
Topic detection across parking, safety, lighting, cleanliness, staffing, and 9 more themes — with sentiment and trend.
Portfolio benchmarking
Rank centers by reputation, occupancy, and operational risk against peers by region and asset class.
Executive summaries
AI-written, board-ready briefings per property and portfolio — exportable to PDF, Excel, and leasing decks.
Property dashboard
One scorecard for every center.
Occupancy, reputation score, active alerts, listing accuracy, and AI-prioritized actions — in one executive view per property.
- ✓Interactive site plan with click-through tenant scorecards
- ✓Heat map of operational risk and reputation drift
- ✓Owner response tracking with average response time
- ✓Auto-generated recommended actions for property managers
Pinecrest's reputation slipped 4 pts this month, driven by recurring lighting and safety complaints concentrated near Anchor A's lot. Two suite changes detected; Sweetgreen (Suite 107) under-performing peers by 0.8★. Recommend coordinating lighting audit and Sweetgreen reputation outreach.
AI review intelligence
Reviews, classified into themes you can actually fix.
Sentiment, topic, and trend analysis across 14 operational categories — from parking and lighting to staffing and wait times — at tenant and property level.
Complaints ↑ 38%
Risk: night safety
Stable, 4.5★ avg
Trend improving
1 listing mismatch
On target
Portfolio reporting
Rank every center. Catch every drift.
A portfolio reputation score, peer benchmarking, and prioritized alerts — sized for institutional ownership and third-party managers.
| Property | Market | Occupancy | Rep. Score | 30d Trend | Alerts |
|---|---|---|---|---|---|
| Pinecrest Commons | Charlotte, NC | 92.8% | 87 | +2 | 3 |
| Northgate Marketplace | Reno, NV | 96.2% | 91 | +4 | 1 |
| Riverwalk Center | Tampa, FL | 84.0% | 72 | -3 | 6 |
| Eastside Crossing | Bellevue, WA | 98.1% | 94 | +1 | 0 |
| Greenfield Plaza | Austin, TX | 78.5% | 68 | -5 | 9 |
Built for owners, REITs, asset managers, leasing teams, and third-party managers.
Start with one property or onboard an entire portfolio. We'll ingest your site plans and stand up reputation intelligence in days, not quarters.